Order Process

We appreciate you visiting our international online store. To ensure a smooth experience, we've outlined the ordering process, from placing your order to its delivery. Please review this guide before finalizing your purchase.

1. Product Selection

On each product page, review details such as pricing, sizing, and color, then select your preferred options. Navigate our collections using the site's categories and search features to find products that suit your preferences.

2. Add to Cart

Once you've selected your desired product, click "Add to Cart" to place it in your shopping cart. Proceed to your shopping cart to review the quantities and details of your chosen items.

3. Finalize Your Order

Review your cart, including quantity, shipping address, and payment method. If applicable, enter your promotional code to apply your discount.

4. Account Login or Register

Log in to your existing account or create a new one. To create an account, please provide your name, email address, and password.

5. Provide Shipping Information

Please provide your shipping address. For international shipments, ensure all address and contact details are accurate.
Select your shipping method and confirm the associated charges. Shipping options may vary by region.

6. Provide Payment Information

Select your payment method. We accept various payment methods, including major credit cards. Please ensure your payment information—card number, expiration date, and security code—is entered with precision.

7. Confirm Order Details

Please review your order details. Ensure the product, quantity, shipping address, and payment method are accurate. To finalize your purchase, click the "Confirm Order" button.

8. Order Confirmation Email

Upon completion of your order, a detailed confirmation will be sent to your registered email address. This email will include comprehensive details, such as your order number and the items purchased.

9. Order Processing and Delivery

We will confirm your order details and prepare your order for shipment. Once your order ships, you will receive a shipping notification email along with a tracking number. This will enable you to monitor the real-time delivery status of your products.

10. Product Delivery

Your order will be delivered to your designated address. Kindly note that a signature may be required upon receipt. Should you have any concerns regarding your order, please contact our Customer Service team within 7 days of receipt.

11. Returns and Exchanges

For defective products or incorrect sizing, returns and exchanges will be processed in accordance with our Returns Policy. Please refer to our Returns Policy for complete details.

Payment and Taxation Policies

This section outlines the payment and taxation terms and conditions applicable to orders placed through our international e-commerce site. We encourage you to review this information before finalizing your purchase.

1. Payment Methods

We offer diverse payment options for a seamless checkout experience. You can complete secure and swift international payments using the following methods:

- **Credit Cards:** We accept major credit cards, including Visa, Mastercard, American Express, Discover, Diners, and JCB.
- **Digital Payment Services:** We support Apple Pay and Google Pay.

Please note that bank transfers are not accepted for standard purchases. For inquiries regarding large quantity orders, please contact our customer service team. Applicable transfer fees for such arrangements will be the customer's responsibility.

Available payment options may vary by country or region and will be clearly displayed during checkout.

2. Payment Currencies

We accept payments in multiple currencies. Depending on your country of residence and chosen payment method, you may pay in the following currencies:

- SGD (Singapore dollar)
- THB (Thai baht)
- MYR (Malaysian ringgit)
- HKD (Hong Kong dollar)
- PHP (Philippine peso)

Other local currencies may be offered as an option. Transactions will be processed in your selected currency. However, depending on your credit card company or payment provider, a currency exchange fee may be applied. For details, please check the terms and conditions of each provider.

3. Taxation Information

For international orders, customers may incur the following taxes and fees, determined by their country's tax regulations:

Consumption Tax / Value-Added Tax (VAT) Sales tax or Value-Added Tax (VAT) may apply to your order, depending on the destination country or region. In some countries, these taxes are collected in advance and included in the product price. However, in other cases, additional taxes may be levied by customs authorities upon arrival.

Customs Duty / Import Tax Customers are responsible for all customs duties or import taxes associated with international shipments. These charges are determined by the destination country's customs office and are beyond our control. Your shipping carrier may collect these taxes upon delivery.

Responsibility for Tax Payment While we strive to clearly communicate the possibility of additional taxes and duties beyond the listed product price, the ultimate payment responsibility rests with the customer. By placing an international order, customers acknowledge and accept that these taxes and duties will be payable upon the products' arrival.

4. Payment Schedule

Your payment will be processed based on your selected method. Credit card payments are processed upon order completion. For bank transfers, please remit payment to the designated account following your order confirmation. Shipping will commence once the transfer is confirmed.

5. Your Payment Security

We utilize SSL/TLS encryption technology to safeguard your payment information, ensuring secure transactions. Furthermore, credit card information adheres to PCI DSS (Payment Card Industry Data Security Standard) standards. Your payment information is never shared with third parties. Payments are processed through trusted payment providers, supported by robust security safeguards.

6. Refund Policy

Refunds will typically be issued via the original payment method.
For credit card payments, refunds will be returned to the original card and may require several business days for processing.
For bank transfers or other payment methods, refunds will be credited to the respective bank or payment account. Please note that customers may be responsible for any transfer fees incurred.

7. Payment Inquiries

For any payment inquiries or issues, please contact our customer support. We will respond promptly and effectively to ensure a seamless transaction experience.

Customs and Import Taxes

Customs duties and import taxes are applicable for international purchases made through our e-commerce site. Customers are responsible for all such taxes and fees. Comprehensive details regarding customs duties and import taxes are provided below.

1. Customs Duties and Import Taxes

For international shipping, customs duties, import taxes, sales taxes, and other fees may be incurred upon entry into the destination country. These charges are determined by the destination country's customs authorities and are beyond our control.

• Customs Duties: These may apply if a product exceeds a specific value or quantity.
• Import Taxes: Depending on the item's nature and value, these may be levied by the destination country.
• Sales Tax/Value Added Tax (VAT): In some countries, these may be applied to the product price.

2. Tax and Fee Obligations

Customs duties, import duties, and other applicable taxes and fees are the responsibility of the purchaser. These charges are not included in the item price or shipping costs and may be billed separately by customs or the shipping carrier.

Upon product arrival, the delivery company or customs authorities may request payment. To ensure timely delivery, please promptly address any required customs formalities or payments.

3. Customs Duty: Amount and Calculation

Customs duty charges are determined by the product price, category, and the destination country's specific regulations. Due to these variable factors, we are unable to provide an exact calculation of customs duties in advance. For precise tax rates and amounts, please consult the customs authorities of the destination country. For instance, import duties may be higher if a product's price exceeds a certain threshold or if it falls into particular categories.

4. Customs Duties and Import Taxes Payment Process

When customs duties or import taxes are due, the payment process typically involves these steps:

1. Upon arrival at the customs office, authorities calculate the applicable duties and import taxes.
2. You will receive notification from customs authorities or shipping carriers detailing the duties and import taxes owed.
3. Once payment is completed, your order will be shipped.

Failure to pay these taxes and fees may result in your item being returned or held by customs.

5. Tax Exemption Allowance

Purchases in some countries may be exempt from customs duties and import taxes up to a specified amount. As tax-free thresholds vary by country, we recommend reviewing your local regulations prior to purchase. For instance, goods valued under $100 may be exempt from customs duty in certain countries.

6. Product Delivery Delays

Customs and import procedures may delay your product's delivery. We are not responsible for any delays resulting from extended customs inspections or procedures. The carrier will provide updated information should such delays occur.

7. Returns and Cancellations Involving Customs

Should customs duties or import taxes remain unpaid, your order may be held by customs and subsequently returned. In such an event, return shipping charges and any additional customs duties will be incurred and may be billed to you.

8. Customs Assistance

Should you have questions or concerns regarding customs duties or import taxes, please contact our Client Services team. While we are here to assist, we recommend contacting your country's customs authority directly for precise tax details.

Personalized Name and Logo Embroidery

Explore our name and logo embroidery services.

Personalized Embroidery

Embroidered items ship within 10 to 15 business days.

Custom Logo Embroidery

Orders featuring logo embroidery will ship following logo design finalization. Please allow an additional 10 to 15 business days for embroidery processing, in addition to standard delivery time.

Cancellation Policy

While we aim to accommodate our customers, specific guidelines apply to order cancellations. Please review the following details and adhere to the outlined procedures for cancellation.

1. Orders Eligible for Cancellation

Cancellations are not accepted once an order has been confirmed. Please ensure all order information is accurate before finalizing your purchase. If a product has already shipped, cancellations cannot be processed. In such cases, returns must be managed in accordance with our return policy.

2. How to Cancel

Should you need to correct your order information, please contact our Customer Support team via email or phone and include your order number and full name.

3. Order Cancellation

Cancellations are not possible once an order has shipped. In such cases, please initiate a return immediately upon receipt.

4. Refund Policy

• For payments made by credit or debit card, your refund will be credited back to the original card used. Refund processing is typically completed within 5–10 business days.
• For bank transfers and other payment methods, refunds will be deposited into your designated account. Please note that bank processing may require additional days.
• Certain costs, including shipping and customs duties, are non-refundable.

5. Specific Cancellation Conditions

Tailored Products

For custom or special-order items, including personalized designs, custom sizing, and unique specifications, orders cannot be canceled once production has commenced.

Exclusive Offers and Limited Editions

Once an order is complete, cancellations for sale or limited edition items are generally not accepted. Please review the cancellation policy for each product for specific information.

6. Cancellation Policy Exceptions

Cancellations are not accepted in the following situations.

• When the product has already shipped
• Orders for sale items, customized items, or items previously marked as non-cancellable
• Orders placed by mistake, once the shipping process has been completed

7. Cancellation Policy

We provide expedited shipping, with orders processed immediately upon placement. Should you wish to cancel, please contact us promptly.

Please refer to our return policy if you wish to cancel your order during transit or after delivery.

8. Client Support

For any questions or concerns regarding cancellations, please contact our Customer Service Team. We will respond promptly and address any issues concerning your order.

Country-Specific Regulations

Our international site ships products to various countries, each with unique import regulations and restrictions. While our products meet international standards, final import decisions rest with the customs office of the destination country. For detailed information, please contact your local customs office.

Supported Languages and Operating Hours

Our online store provides support in the following languages to ensure an exceptional experience for customers worldwide. Details regarding support hours are also available.

1. Available Languages

• English: Global support available via email.
• Japanese: Support for Japanese-speaking customers.

We are committed to expanding our language support. For any inquiries, please contact us.

2. Prompt Response

Our dedicated customer support team is available during the following hours, committed to addressing your inquiries promptly.

Global Support:

• Business Hours: Monday–Friday
• Hours: 9:00 a.m. – 5:00 p.m. (JST)
• Supported Regions: All areas

Email Support:

• For assistance outside of business hours, please submit your inquiries to customer@classico-global.com.
• We aim to respond within 24–48 hours.

3. Assistance Request Form

Our website offers an online form for support inquiries, which is accessible from our 'Contact Us' page. Once submitted, a representative will promptly review your inquiry and respond to you.

4. Holiday Closures

Our support team will be closed on the following holidays. Inquiries received during these periods will be addressed once business operations resume.

• Fixed Holidays: Saturdays, Sundays, Japanese public holidays, and the year-end and New Year holidays.
• Other Holidays: Additional closures may apply based on local holidays. For specific dates, please contact our support team.