How long will it take to receive my order?

All packages will be shipped from Japan.Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.If you order embroidery, please allow an additional 10 business days.

Do you ship internationally?

We ship to United States, Australia, Hong Kong, Singapore, Malaysia, Thailand, and the Philippines.For shipping to countries not listed, please contact customer service.customer@classico-global.com

I never got my order, what to do?

An email will be sent when your order ships. Please use the tracking number provided to inquire. Alternatively, contact us at the email address below.customer@classico-global.com

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

What are the shipping costs?

Shipping costs are listed below.United States 40.00 USDAustralia 50.00 AUDHongKong 105.00 HKDSingapore 19.00 SGDMalaysia 59.00 MRYThailand 455.00 THDPhilippines 770.00 PHP＊If you wish to ship to a country not listed, please contact us via email.customer@classico-global.com

Are there any customs duties or VAT charges?

The buyer must pay any customs duties or import taxes associated with international shipping. The customs office of the destination country determines these charges, and they are beyond our control.Buyers are responsible for paying customs duties or import taxes imposed by their country's customs authorities.

You want to know about embroidery options.

Please refer to this pagehttps://classico-global.com/pages/embroidery

Do you offer a try-on service?

Please use the virtual fitting on the product page. Try-ons are available at our stores in Japan. Also, for bulk orders, please contact our customer service team to discuss your needs. customer@classico-global.com

I get a message saying the Classico Pokémon Collection cannot be shipped to my country.

Due to licensing agreements, the Classico Pokémon Collection is currently available exclusively in five regions in Asia: Singapore, Malaysia, the Philippines, Hong Kong, and Thailand.

I can't find the Classico Pokémon Collection on the website.

Due to licensing agreements, the Classico Pokémon Collection is currently available exclusively in five regions in Asia: Singapore, Malaysia, the Philippines, Hong Kong, and Thailand.

What is your return policy?

Our return policy allows for returns within 30 days of shipping, with the item arriving at our warehouse in Japan within 45 days. Customers are responsible for return shipping charges. Items must be unused, with tags, no customization, and a return slip must be included. Refunds are issued after inspection.return policy here

Can I exchange an item?

To exchange sizes, please return the item first and then purchase it again.About exchange

What is your contact info?

We can be reached via email at customer@classico-global.com. Our physical address is Park Side Six 2F, Akasaka 9-5-12, Minato-ku, Tokyo 107-0052, Japan.