Order flow

Thank you for using our cross-border e-commerce site. Below is a brief explanation of the process, from placing your order to receiving your product. Please check this when placing your order.

1. Product selection

Please check the details, price, size, color, etc., on the product page and select options according to your needs.
Use the categories and search functions on the site to find your favorite products.

2. Add to cart

When you find the product you want, click the "Add to Cart" button to add it to your shopping cart.
You can go to your shopping cart to see quantities and options for your selected items.

3. Confirm order details

Review the items in your cart and view information such as quantity, shipping address, and payment method.
If applicable, enter your promotional code to see if your discount is applied.

4. Account login or new registration

You can log in to your existing account or create a new one. Creating an account requires your name, email address, and password.

5. Enter shipping information

Enter your shipping address. For international shipping, please provide accurate address and contact information.
Select your shipping method and confirm shipping charges. Different regions may offer other shipping options.

6. Enter payment information

Select your payment method. Multiple payment methods are accepted, including credit cards.
Accurately enter your payment information (card number, expiration date, security code, etc.).

7. Confirm and confirm order details

We will confirm the final details of your order. Please correct the product, quantity, shipping address, and payment method.
Click on the "Confirm Order" button to officially confirm your order.

8. Receipt of order confirmation email

Once your order is completed, an order confirmation email will be sent to your registered email address.
The email will contain detailed information, including your order number and contents.

9. Order Processing and Shipping

We will confirm your order details and begin preparing the products.
Once your item has shipped, you will receive a shipping notification email and be provided with a tracking number. This allows you to check the delivery status of your products in real time.

10. Receiving the product

The product will be delivered to the specified delivery address. The courier may require a signature upon receipt.
If you have any problems with the product, please contact customer support within 7 days of receiving it.

11. Return/exchange procedures (if necessary)

If the product is defective or the size does not fit, we will proceed according to our return policy. Please refer to our Returns Policy for more information on returns and exchanges.

Payment and taxation terms

Below are details regarding the terms and conditions regarding payment and taxation when using our cross-border e-commerce site. Please be sure to check before ordering.

1. Payment method

We offer multiple payment options for your convenience. You can make secure and fast payments internationally through the following methods:
Credit Cards: We accept major credit cards such as Visa, Mastercard, American Express, Discover, Diners, and JCB.
Electronic payment services: We support reliable payments such as Apple Pay, Google Pay, etc.
We do not accept bank transfers. However, if you purchase large quantities, please contact customer service. The customer will bear the transfer fees.
Payment methods may vary by country or region. Available payment options will be displayed when you order.

2. Payment currency

We primarily support payments in multiple currencies. Depending on your country of residence and selected payment method, you can pay in the following currencies:
SGD (Singapore dollar)
THB (Thai baht)
MYR RM (Malaysian Ringgit)
HKD (Hong Kong dollar)
PHP (Philippine Peso)
Other local currencies (may be offered as an option)
Payments will be made in the currency of your choice. However, depending on your credit card company or payment provider, you may be charged a currency exchange fee. For details, please check the terms and conditions of each provider.

3. About taxation

For international transactions, buyers may be subject to the following taxes and fees based on the tax system of their country of residence and destination:
Consumption tax/value-added tax (VAT)
Depending on the country or region to which the item is shipped, sales tax or value-added tax (VAT) may apply to your purchase. We collect these taxes in advance and include them in the product price in some countries, but in some cases, additional taxes may be imposed by customs.
Customs duty/import tax
The buyer must pay any customs duties or import taxes associated with international shipping. The customs office of the destination country determines these charges, and they are beyond our control.
Buyers are responsible for paying customs duties or import taxes imposed by their country's customs authorities. Your shipping carrier may charge these taxes.
Responsibility for paying taxes
We are obliged to clearly explain the possibility of additional taxes being imposed on the price of goods other than those shown, but the actual amount of tax is the purchaser's responsibility. Buyers place orders knowing that taxes and duties will be payable when the products arrive.

4. Payment timing

When you place your order, payment will be made immediately based on your selected payment method. If you use a credit card, payment will be processed when your order is completed. In the case of a bank transfer, you must transfer the money to the designated account after confirming your order.
We will begin shipping the product as soon as we receive confirmation of the transfer.

5. Payment Security

We employ SSL/TLS encryption technology to protect your payment information and ensure all transactions are processed securely. Additionally, credit card information is handled according to PCI DSS (Payment Card Industry Data Security Standard) standards.
We do not share your payment information with third parties. Payments are made through reliable payment providers, and appropriate safeguards are in place.

6. Refund Policy

Refunds for returns and cancellations will generally be made using the method used for payment.
Refunds for credit card payments will be made to the same card and may take several business days to process.
Refunds made by bank transfer or other payment method will be credited to the applicable bank or payment account. If transfer fees are incurred, the customer may be responsible for paying them.

7. Inquiries regarding payment

If you have any questions or issues regarding payment, please contact our customer support. We will respond quickly and appropriately and help your transactions proceed smoothly.

Customs and import tax

Customs duties and import taxes may apply when purchasing products internationally using our cross-border e-commerce site. You are responsible for paying these taxes and fees. Below is detailed information regarding customs duties and import taxes.

1. About customs duties and import taxes

For international shipping, customs duties, import taxes, sales taxes, and other fees may be incurred when the purchased item passes through customs in the destination country. Each country's customs authorities determine these taxes and fees and are beyond our control.
Customs duties: If a product exceeds a specific price or quantity, it may be subject to customs duties.
Import Taxes: Depending on the nature and value of the item, import taxes may be levied in the destination country.
Sales Tax/Value Added Tax (VAT): In some countries, sales or value-added tax may be levied on the product price.

2. Responsibility for paying taxes and fees

Customs duties, import duties, and other taxes and fees must be paid by the purchaser (customer). These charges are not included in the item price or shipping costs. They may be charged separately by customs or the shipping carrier.
When the product arrives, the delivery company or customs authorities may request payment. If customs formalities or payments are required, please respond promptly.

3. Customs duty amount and calculation method

The amount of customs duty varies depending on the product price, product category, and the destination country's customs regulations. We cannot advise you of the exact amount of customs duties in advance. Please contact the destination country's customs authorities for specific tax rates and amounts.
For example, Import duties may be higher if the product price exceeds a certain amount or falls under specific categories.

4. Customs/import tax payment process

Typically, when customs duties or import taxes are due, payment is made using the following steps:
When the goods arrive at the customs office, the customs authorities calculate customs duties and import taxes.
Receive notification from customs authorities or shipping carriers of duties and import taxes due.
After payment is completed, the product will be shipped.
Your item may be returned or held at customs if you do not pay taxes and fees.

5. About tax exemption allowance

In some countries, purchases up to a certain amount may be exempt from customs duties and import taxes. Tax-free quotas vary by country, so please check each country's tax-free regulations before purchasing.
For example: In some countries, goods under $100 may be exempt from customs duty.

6. Regarding product delivery delays

Customs and import tax procedures may delay the delivery of your product. Please note that if customs inspections or procedures take time, we cannot be held responsible for delays.
If there are any delays due to customs procedures, the carrier will provide you with updated information.

7. Returns and cancellations at customs

If you refuse to pay customs duties or import taxes, your product may be held at customs and eventually returned. In this case, return shipping charges and customs duties may apply, and these costs may be charged to you.

8. Customs support

Please get in touch with our customer support if you have any questions or concerns regarding customs duties or import taxes. We will assist you where possible, but we recommend that you contact your country's customs authority directly for exact tax details based on each country's customs regulations.

Name and logo embroidery

Please check here for name embroidery and logo embroidery.

Name embroidery

*Names embroidered on them require 10 to 15 business days to be shipped.

Logo embroidery

*logo embroidery will be shipped after the logo design is finalized, which will take +10 to +15 business days and delivery time.

Cancellation policy

Although we strive to be flexible with our customers' orders, there are some restrictions on the cancellation process. Please check the following information and follow the appropriate procedures to cancel.

1. Accepting order cancellations

We generally do not accept cancellations after the order has been confirmed. Please check that the order information is correct before confirming your order.
We will not accept cancellation procedures if the product has already been shipped. In this case, you must process the return according to our return policy.

2. How to cancel

If you have made a mistake in your order information, please contact our customer support by email or phone and include your order number and name.

3. Regarding non-cancellation

No cancellations can be made once the shipping process has started. Please return the product as soon as you receive it.

4. Refund Policy

If your cancellation is approved, we will process your refund according to the following conditions:

If you paid by credit or debit card, your refund will be processed using the same card. Refund processing usually takes 5-10 business days.
Your refund will be transferred to your designated account for bank transfers or other payment methods. Bank processing may take an additional few days.
Some costs, such as shipping and customs duties, may not be refundable.

5. Special cancellation conditions

Customized products

Orders for custom-made or special-order items, such as personalized items, custom sizes, and special specifications, cannot be canceled once production has begun.

Sale items/limited items

We may be unable to accept cancellations of sale items or limited edition items after the order has been completed. Please check the cancellation conditions for each product for details.

6. Cases where cancellation is not possible

Please note that cancellation is not possible in the following situations.

If the product has already been shipped
Orders for sale items, customized items, or items marked in advance as non-cancellable
We have already completed the shipping process if the customer placed an order by mistake.

7. Notes regarding cancellation

We offer fast shipping, so your order may be ready for shipping immediately after you place your order. If you wish to cancel, please contact us as soon as possible.

Please follow the return policy if you wish to cancel your order during shipping or after receiving the item.

8. Customer support

If you have any questions or issues regarding cancellation, please contact our customer support. We will respond quickly and resolve any issues with your order.

Country-specific regulations and restrictions

Thank you for using our cross-border e-commerce site. This site ships products to multiple countries, each with different regulations and restrictions. Although the products we handle are not subject to laws in each country, the decision will be made by each country's customs office, so please contact the customs office of each country for details.

Supported languages and hours

Our cross-border e-commerce site offers support in the following languages to ensure the best possible experience for customers worldwide. We will also inform you about support hours.

1. Supported languages

English: Available in all regions (only by email)
Japanese: For Japanese and Japanese-speaking customers
We will consider supporting other languages as much as possible. If you need any assistance, please feel free to contact us.

2. Response time

Our customer support is available during the following hours: We strive to respond quickly to your questions and concerns.
Global support:
Business hours: Monday to Friday
Time zone: 9:00 a.m. to 5:00 p.m. (JST)
Supported areas: All areas (email support only outside business hours)
SupportWe also provide email support outside of business hours. Please send inquiries to the email address below. A reply usually takes 24-48 hours.
Email support: customer@classico-global.com

3. Support form

Our website also provides an online form for submitting support requests. If you fill out the necessary information, a representative will review it and respond promptly.
Support Form: Accessible from the "Contact Us" page of the website.

4. Holidays/Closed days

Our support team will be closed on the following holidays: Inquiries received during this period will be responded to after business resumes.
Saturdays, Sundays, Japanese holidays, year-end and New Year holidays, etc.
Other holidays: May vary depending on local holidays. Please check with our support team for details.