This Privacy Policy (this "Privacy Policy") describes how Classico-Global (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from classico-global.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the Services user, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. Upon your agreement to this Privacy Policy, you shall be deemed to have given a voluntary and express consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access any Services.
Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
Controller
The Controller for the processing of the personal data shall be us, our contact details are as follows.
Classico, Inc
Akasaka 9-5-12, Park Side Six 2F, Minato-ku, Tokyo, 107-0052, JAPAN
customer@classico-global.com
(+81) 368038915
How We Collect and Use Your Personal Information
To provide the Services, we collect your personal information from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you, directly or indirectly. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details include your name, address, phone number, and email.
Order information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information includes the information you choose to include in communications with us, such as when sending a message through the Services.
Some service features may require you to provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services include Shopify.
Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, provide you with the products or services you have requested, and perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
This Privacy Policy will treat any information we obtain from third parties. Also, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
We are providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications to you related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy and Consumer Privacy policies.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. Such processing of the personal information is necessary for legitimate interests pursued by us, namely, to communicate with you and provide similar products or services, or based on your prior consent.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you use the Services and register an account, you must keep your account credentials safe. We highly recommend not sharing your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
We are communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. It is in our legitimate interests to be responsive to you, provide adequate services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please remember that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or be unavailable. Additionally, blocking Cookies may not wholly prevent how we share information with third parties, such as our advertising partners.
About behavioral targeting advertising and data analysis
We provide the following information to analyze acquired information such as browsing and purchase history, statistically analyze advertisements regarding new products and services according to hobbies and preferences, and analyze website usage trends.
・Delivery destination
United States (Google/Meta)
・Personal information protection system
https://bja.ojp.gov/program/it/privacy-civil-liberties/authorities/statutes/1285
・Personal information protection measures
Google
https://policies.google.com/privacy/additional?hl=ja
Meta
https://www.facebook.com/privacy/explanation/
・Personal information protection measures "etc."
Microsoft
https://privacy.microsoft.com/en-us/privacystatement
Please check the following provider's website for explanations regarding cookies used by behavioral targeting advertising and data analysis providers to distribute behavioral targeting advertising and data analysis and procedures for disabling cookies. If you wish to turn off behavioral targeting advertising and data collection, please follow the disabling instructions.
Google:
https://support.google.com/ads/answer/2662922
https://tools.google.com/dlpage/gaoptout/
https://support.google.com/analytics/topic/9303474?hl=ja&ref_topic=9143232
Yahoo!: https://btoptout.yahoo.co.jp/optout/index.html
Criteo: http://www.criteo.com/jp/privacy/
Microsoft Clarity: https://optout.aboutads.info/?c=2&lang=EN (select Microsoft to disable)
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information for their privacy notices.
When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How We Collect and Use your Personal Information" and "How We Disclose Personal Information":
| Category |
Categories of Recipients |
Identifiers such as basic contact details and certain order and account information
Commercial information, such as order information, shopping information, and customer support information
Internet or other similar network activity, such as Usage Data
Geolocation data such as locations determined by an IP address or other technical measures |
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Business and marketing partners, Affiliates |
We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. Suppose you follow links to sites not affiliated or controlled by us. In that case, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and users of those third-party platforms without limitation as to its use by us or a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended for use by children (under the age of 16), and we do not knowingly collect any personal
information about them.
For users in the United States, if you are under the age of 13, we do not knowingly collect your personal
information without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act
(COPPA).
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the
contact details set out below to request that it be deleted.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information.
However, these rights are not absolute and may apply only in certain circumstances. In certain cases, we may decline
your request as permitted by law.
Right to Access / Know: You may have a right to request access to personal information we hold about you, including
details relating to how we use and share your information.
Right to Delete: You may request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct the inaccurate personal information we maintain about
you.
Right of Portability: In certain circumstances and with certain exceptions, you may have a right to receive a copy of
the personal information we hold about you and to request that we transfer it to a third party.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw
this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying
directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any
time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional
emails, such as those about your account or orders that you have made.
You may exercise any of these rights indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to
verify your identity, such as your email address or account information, before providing a substantive response to the
request. By applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your
rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have
authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to
your request promptly as required under applicable law.
California Residents (CCPA/CPRA):
If you are a California resident, you have the right to opt-out of the sale or sharing of your personal information. You
may exercise this right by clicking on the “Do Not Sell or Share My Personal Information” link in the footer of our
website or by contacting us at customer@classico-global.com. We will honor such requests as required under California
law.
Canada (PIPEDA):
If you are located in Canada, you have the right to access and request correction of the personal information we hold
about you, and to withdraw your consent to our processing of your personal information, subject to limited exceptions
under Canadian law. Your personal information may be transferred to and stored in countries outside Canada, including
Japan and the United States. While outside Canada, your information may be subject to access by foreign governmental
authorities under lawful orders and applicable laws. We ensure that appropriate contractual and technical safeguards are
in place.
Australia (Privacy Act & APPs):
If you are located in Australia, you may lodge a complaint with us using the contact details below. If you are
dissatisfied with our response, you may also lodge a complaint with the Office of the Australian Information
Commissioner (OAIC) (https://www.oaic.gov.au). When we transfer personal information overseas, we take reasonable steps
to ensure that the overseas recipient does not breach the Australian Privacy Principles (APPs).
Complaints
If you have complaints about how we process your personal information, please get in touch with us using the contact
details provided below. Suppose you are dissatisfied with our response to your complaint, depending on where you live.
In that case, you may have the right to appeal our decision by contacting us using the contact details below or lodge
your complaint with your local data protection authority.
• Canada: You may also contact the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca) if you are not
satisfied with our handling of your complaint.
• Australia: You may contact the Office of the Australian Information Commissioner (https://www.oaic.gov.au).
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in. Your
personal information is also processed by staff and third-party service providers and partners in these countries.
Suppose we transfer your personal information out of Europe. In that case, we will rely on recognized transfer
mechanisms like the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the
relevant competent authority of the UK, as appropriate, unless the data transfer is to a country that has been
determined to provide an adequate level of protection. Upon your agreement to this Privacy Policy, you shall be deemed
to have given a voluntary and express consent to the transfer of personal information out of Europe.
For users in Canada and Australia, by using our Services you consent to the transfer of your personal information to
countries outside your country of residence, including Japan and the United States. We will take reasonable steps and
implement appropriate safeguards to ensure that such international transfers comply with applicable privacy laws.
Storage Period
We shall store the personal information of you to the extent necessary for the purpose of processing thereof, and delete the personal data when the storage becomes unnecessary for such purpose. Generally, the personal information of you will be deleted 7 years after the last interaction between you and us; provided, however, that we may keep the personal information for a longer period of time if necessary under the applicable laws or if reasonably necessary to perform our business.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at customer@classico-global.com or contact us at Akasaka 9-5-12, Park Side Six 2F, Minato-ku, Tokyo, 107-0052, JAPAN.
